Job Title: Relationship Manager

Location: Kaikondrahalli, Bangalore

Position Type: Fulltime

Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
• Employees get free lunch and snacks.
• Monthly reward and recognition to outstanding performers.
• Employees get promotion every 6 months basis performance. Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times in a year. Every promotion results in change of designation and increase of salary.
• Accelerated career growth of employees and one can become UH in another 3 months time.
• Regular team parties and Annual Day outing for all employees.

Qualification / Education and other Requirements:

• Education- Any Post Graduate and Undergraduate(MBA, PGDM, M.Tech/M.COM/M.A /B.COM etc with 0-1 yr exp.)
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English & Hindi (mandatory), Kannada/Tamil/Marathi/Telugu (optional)
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekday.

About the company

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 85 lakh customers, it has grown 10X in last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, Tiger Global, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Role and Responsibility – Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers’ needs.
• Service customer in finding the right tenant / house as per the requirement of customer.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service

About Training

Training will be provided for initial few days for an employee to understand end to end process.