The Online Reputation Manager will be responsible for monitoring, improving, and managing the online reputation of the company and its key stakeholders. This includes ensuring that online content, reviews, social media interactions, and search engine results align with the brand’s values and public image. The ORM will engage in proactive and reactive strategies to address customer feedback, online mentions, and any content that could affect the organization’s reputation.

Track and analyze online mentions of the company or individual using tools like Google Alerts, social listening platforms, and reputation management software.

Regularly review social media, review sites, blogs, news outlets, and forums for relevant content.