Company Overview

NoBroker.com is India's first Proptech unicorn disrupting the real estate industry by eliminating brokers, thereby facilitating a direct connection between property owners & tenants/buyers through a technologically advanced platform. Founded in 2014 by esteemed IIT and IIM alumni, NoBroker serves over 3 million users monthly across major Indian cities, offering brokerage-free property services and an array of customer-centric solutions. Headquartered in Bangalore, our mission is to create a broker-free ecosystem in Indian real estate.

Job Overview

The Inside Sales Coordinator at NoBroker.com will play a crucial role in nurturing client relationships and driving sales processes. As a fresher in Bangalore Urban, you will leverage cutting-edge CRM software and lead generation tools to manage and optimize interactions with our clientele. Aiming to enhance customer satisfaction, this role offers an excellent opportunity for career growth in the fast-paced real estate domain.

Qualifications and Skills

• Proficiency in CRM software to effectively manage customer interactions and enhance sales outcomes with an understanding of the software's various functionalities and applications.
• Experience or familiarity with lead generation tools, focusing on strategies for identifying and capturing potential new clients.
• Knowledge or a strong willingness to learn popular platforms such as Salesforce and HubSpot to increase team efficiency and sales metrics.
• Competence in Microsoft Excel for managing data, tracking performance metrics, and generating reports essential for strategic decision-making.
• Strong negotiation skills to effectively handle client concerns and close lucrative deals while maintaining positive relationships.
• Ability to navigate digital communication platforms for seamless interaction with clients and internal teams.
• Fundamental understanding of customer relationship management to maximize client satisfaction and repeat business opportunities.
• Excellent verbal and written communication skills to convey information clearly and build trust with existing and potential customers.

Roles and Responsibilities

• Coordinate with potential and existing clients to understand their property needs and provide appropriate solutions.
• Track and manage all sales activities using CRM software to ensure streamlined operations and accurate reporting.
• Generate leads through various tools and strategies, ensuring a steady pipeline of prospective clients for the sales team.
• Engage in effective customer communication to provide updates, resolve issues, and gather feedback on services offered.
• Collaborate with sales and marketing teams to develop strategies that align with client satisfaction and business goals.
• Negotiate and close sales deals, ensuring compliance with company policies and customer satisfaction standards.
• Prepare regular reports on sales activity, client interaction, and market trends for management review.
• Develop an in-depth understanding of the company's services and the market landscape to better advise customers.