Company Overview

NoBroker.com, India's pioneering Proptech unicorn, revolutionizes property search by eliminating middlemen and fostering direct connections between property owners and buyers or tenants. With cutting-edge technology, NoBroker ensures transparency in the real estate market, serving over 30 lakh customers monthly and supported by notable investors. Headquartered in Bangalore, we offer a multitude of services, from verified properties to home services, across major Indian cities.

Job Overview

NoBroker.com is seeking a Field Relationship Manager for our Bengaluru location. This full-time, junior-level position requires 1 to 3 years of experience. The ideal candidate will excel in building and maintaining client relationships, conducting field operations, and driving customer satisfaction. The role requires expertise in customer relationship management and field operations, along with skills in sales strategy and communication.

Qualifications and Skills

• Customer relationship management experience to effectively build and maintain client relations, enhancing customer satisfaction and loyalty (Mandatory skill).
• Proven track record in field operations, with the ability to manage on-ground activities and ensure seamless execution (Mandatory skill).
• Excellent sales strategy skills to drive revenue, understand market trends, and create competitive advantages.
• Strong communication skills to clearly convey information, negotiate deals, and manage expectations with diverse stakeholders.
• Proficient in problem-solving to identify, analyze, and resolve client issues promptly, ensuring top-notch service delivery.
• Effective negotiation skills to foster win-win situations, optimize agreements, and build lasting relationships with clients.
• Team management capabilities to lead, motivate, and develop team members, ensuring achievement of organizational goals.
• Analytical skills to evaluate data, draw insights, and make informed decisions that drive business success.

Roles and Responsibilities

• Identify and develop relationships with potential clients by understanding their needs and providing targeted solutions.
• Conduct field visits to engage with clients, presenting NoBroker's value propositions and building trustful relationships.
• Execute sales plans to achieve business targets, contributing to the company's growth and market presence.
• Provide exceptional customer service, managing queries and concerns to enhance customer satisfaction and retention.
• Collaborate with internal teams to optimize service delivery and client performance, ensuring customer success.
• Monitor market trends, competitor activities, and customer feedback to identify marketing opportunities and improvements.
• Prepare regular reports on field activity, customer interactions, and sales progress, providing insights for strategic planning.
• Ensure compliance with company policies and procedures, maintaining the highest standards of professionalism and integrity.