Company Overview

NoBroker.com is India's first Proptech unicorn, a revolutionary platform disrupting traditional brokerage in real estate by directly connecting property owners with tenants and buyers. Founded by IIT and IIM alumni, NoBroker has eliminated costly intermediaries, serving over 3 million customers monthly across major Indian cities. With significant backing from global investors like General Atlantic and Tiger Global, and a passionate team of 2000 employees, NoBroker continues to innovate and expand its brokerage-free property services.

Job Overview

NoBroker.com is seeking enthusiastic freshers to join our team as Customer Support Executives in Bangalore Urban. This full-time position is an excellent opportunity for those starting their careers. As a fresher, you will provide top-notch support, enhancing customer satisfaction through effective communication and problem-solving. Joining NoBroker means being part of a dynamic, growth-focused environment that offers ample opportunities for learning and career advancement in the cutting-edge Proptech industry.

Qualifications and Skills

• Communication skills (Mandatory skill): Excellent verbal and written abilities to convey information clearly and effectively to customers.
• Problem-solving (Mandatory skill): Strong analytical skills to identify issues and offer practical solutions promptly.
• Patience (Mandatory skill): Ability to remain calm and composed even in challenging situations to ensure customer satisfaction.
• Empathy: Understanding and sharing the feelings of customers to provide better support and build strong relationships.
• Attention to detail: Meticulous approach to ensure accuracy and thoroughness in all customer interactions and data handling.
• Multi-tasking: Capability to handle multiple inquiries and tasks simultaneously without compromising on quality or efficiency.
• Technical troubleshooting: Proficient in resolving technical issues related to our platform to assist customers effectively.
• Teamwork: Cooperative and collaborative attitude to work seamlessly with colleagues across various departments.

Roles and Responsibilities

• Respond promptly and effectively to incoming calls, emails, and messages from customers, ensuring a high level of service and support.
• Assist customers in navigating the NoBroker platform and provide solutions to any technical issues they encounter.
• Maintain accurate and comprehensive records of all customer interactions and transactions in the system.
• Collaborate with other team members and departments to resolve complex customer queries and enhance service delivery.
• Provide feedback and insights from customer interactions to help improve product offerings and customer experience.
• Contribute to a positive, professional team environment and foster a culture of continuous learning and improvement.
• Participate in training sessions and actively seek opportunities for skill development to stay updated with industry trends.
• Adhere to company policies and procedures while maintaining customer confidentiality and data privacy standards.

Incentives- upto 15k