Company Overview

NoBroker.com, India's first Proptech unicorn, is a pioneering real estate platform eliminating the need for brokers by directly connecting property owners with tenants or buyers. Established in March 2014 by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker serves over 30 lakh customers monthly and is backed by prominent investors. With a 2,000-strong team, the company offers a range of services in major cities including Bangalore, and is headquartered in Bangalore.

Job Overview

NoBroker.com is seeking a Customer Support Executive Fresher to join our Bangalore Urban team. This Full-Time position requires candidates who can provide exceptional customer service and assist clients in their property search journey. As a fresher-level role, it's an excellent opportunity to be part of a dynamic team in a rapidly growing company. The role emphasizes effective communication, problem-solving, and patience in dealing with client queries.

Qualifications and Skills

• Must possess excellent communication skills, as ensuring clear and concise client interactions is critical for this role. (Mandatory skill)
• Demonstrated problem-solving skills to effectively address and resolve customer issues efficiently. (Mandatory skill)
• Patience is a must when dealing with a variety of customer inquiries and requests. (Mandatory skill)
• Empathy towards customers to understand and appreciate their concerns and queries effectively.
• High attention to detail is required to accurately handle client information and inquiries.
• Ability to manage multiple tasks simultaneously, ensuring all customer needs are met timely.
• Strong time management skills to prioritize and manage workload efficiently.
• Capability to work collaboratively with teams, contributing to a supportive and cooperative work environment.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and courteously.
• Provide accurate and timely solutions to customer queries and concerns.
• Document customer interactions and feedback to contribute to service improvement.
• Maintain a high level of customer satisfaction through exceptional service delivery.
• Collaborate with other team members to improve overall customer service processes.
• Stay updated with company services and offerings to provide thorough assistance to customers.
• Identify and escalate priority issues to the appropriate channels for resolution.
• Contribute to team goals and support a culture of continuous improvement and learning.

Incentives- 15k