Specific Responsibilities

§ Handle inbound calls for customer service.

§ Identify and assess customers’ needs to achieve satisfaction.

§ Build sustainable relationships and trust with customer accounts through open and interactive

§ communication.

§ Provide accurate, valid, and complete information by using the right methods/tools.

§ Handle customer complaints, provide appropriate solutions and alternatives within the time limits

§ Conduct follow-ups to ensure complete resolution of issues.

§ Keep records of customer interactions, and and process customer accounts.

§ Follow communication procedures, guidelines, and policies.

§ Take the extra mile to engage customers

Why Join Us?

• Competitive salary and performance incentives.

• Dynamic and growing company with career growth opportunities.

• Collaborative and inclusive work environment.

• Every Three months promotion and increment

• Medical Insurance of 1 Lakh as a part of employee benefit

• Free Meals- Lunch, breakfast, snacks and beverages