Company Overview

NoBroker.com, India's pioneering Proptech unicorn, revolutionizes the real estate market by directly connecting property owners and seekers, eliminating middlemen. Founded by esteemed IIT and IIM alumni in 2014, NoBroker.com has served millions monthly, offering various services like property management, home services, and online agreements across multiple Indian cities. Our innovative platform fosters transparent communication, and we are backed by leading global investors.

Job Overview

NoBroker.com is seeking a Customer Support Executive to join our Bengaluru team. The position is ideal for freshers who are looking to embark on a full-time career in customer support. This role will involve assisting clients in navigating our platform to fulfill their real estate needs without brokerage. The candidate should possess strong communication and problem-solving skills while demonstrating patience and empathy towards customer issues.

Qualifications and Skills

• Excellent communication skills to articulate solutions in a clear and concise manner with clients and team members. (Mandatory skill)
• Problem-solving abilities to troubleshoot issues efficiently and provide effective solutions to customer concerns. (Mandatory skill)
• Empathy towards customers to understand their concerns and build rapport, ensuring a positive service experience.
• Patience in dealing with difficult situations, maintaining professionalism and composure under challenging customer interactions.
• Ability to multitask and manage time effectively, handling multiple customer queries simultaneously without compromising service quality.
• Knowledge of product/service offerings to provide accurate information and support to customers regarding NoBroker's services.
• Attention to detail to ensure all customer interactions are handled with care and accuracy, reducing the chance of errors.
• Ability to remain calm under pressure, ensuring stress does not affect performance during peak service periods.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and chat, ensuring clear and timely communication.
• Assist customers in navigating the NoBroker platform, offering guidance on listing, renting, or buying properties.
• Resolve customer complaints by identifying issues, explaining solutions, and ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions, documenting issues and resolutions.
• Collaborate with team members to improve service delivery and share feedback for service enhancement.
• Provide feedback to management on potential improvements to processes and the user experience.
• Participate in continuous training and upskilling sessions to stay updated with product features and policies.