Company Overview

NoBroker.com is India's first Proptech unicorn, disrupting the real estate market by connecting homeowners and tenants without intermediaries. Our platform eliminates brokerage, fosters transparency, and facilitates direct interaction. Founded by IIT and IIM alumni, NoBroker.com serves over 30 lakh customers monthly and has raised $361 million in funding. We offer services like rental agreements, packers & movers, and more, operating across major Indian cities.

Job Overview

We are seeking a Customer Support Executive at our Bangalore Urban headquarters. This fresher-level, full-time position welcomes applicants with a passion for customer service. The ideal candidate will have zero or more years of experience and must demonstrate strong communication, problem-solving skills, and patience.

Qualifications and Skills

• Excellent communication skills, both verbal and written, to effectively address customer inquiries and provide clear solutions (Mandatory skill).
• Problem-solving abilities to understand challenges faced by customers and offer appropriate resolutions in a timely manner (Mandatory skill).
• Patience in dealing with difficult situations to maintain customer satisfaction and build strong service relationships (Mandatory skill).
• Empathy towards customers, demonstrating understanding and care for their concerns.
• Ability to multitask efficiently by handling various customer issues simultaneously without compromising service quality.
• Knowledge of product/service offerings to provide accurate information and guidance.
• Attention to detail to ensure accuracy in capturing and processing customer needs and feedback.
• Ability to work well in a team, collaborating with peers to enhance the overall customer support experience.

Roles and Responsibilities

• Respond to customer inquiries and concerns through various communication channels, ensuring timely and effective resolution.
• Engage with customers to gather and assess information regarding their needs or complaints.
• Maintain detailed records of customer interactions and issues, tracking resolutions and customer satisfaction.
• Collaborate with internal teams to provide feedback and insights contributing to service improvement.
• Stay updated on company services and products to offer informed advice and assistance to customers.
• Assist in creating customer support reports and identifying trends to streamline support operations.
• Support peers and provide coaching to new team members to ensure high standards of service delivery.
• Contribute to maintaining a positive work environment that encourages growth and innovation.

Incentives UPTO 16K