Company Overview

NoBroker.com is India's first Proptech unicorn and a disruptive, brokerage-free property search portal connecting house/property owners and tenants/buyers directly. Established by IIT and IIM alumni in 2014, NoBroker.com promotes a brokerage-free property market with advanced technology. With headquarters in Bangalore, it serves key cities with a commitment to eliminating information asymmetry and providing innovative real estate solutions.

Job Overview

NoBroker.com is seeking a Fresher for the role of Customer Support Executive, located in Bangalore Urban. The ideal candidate should possess excellent communication skills and the ability to handle challenging situations with patience. This entry-level position welcomes candidates with no prior work experience.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively interact with customers and understand their needs.
• Problem-solving abilities (Mandatory skill) to address and resolve customer issues efficiently.
• Patience in dealing with difficult situations (Mandatory skill) to ensure a calm and supportive customer experience.
• Empathy towards customers to understand and relate to their concerns and provide appropriate solutions.
• Ability to multitask and manage various tasks simultaneously while maintaining customer satisfaction.
• Knowledge of product/service offerings to inform and advise customers accurately.
• Attention to detail to ensure accurate and precise information is conveyed to customers.
• Ability to work well in a team to collaborate and support colleagues in delivering exceptional customer service.

Roles and Responsibilities

• Handle customer queries and resolve issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed product information and guidance to customers.
• Collaborate with team members to resolve complex customer issues.
• Stay informed about new products and services to provide customers with the most up-to-date information.
• Contribute to a positive team environment and support team objectives.
• Identify and report trends in customer concerns to management for continuous improvement.
• Strive to meet and exceed customer satisfaction goals and performance metrics.