Company Overview

NoBroker.com is India's first Proptech unicorn, revolutionizing real estate by offering a brokerage-free platform that directly connects property owners with tenants and buyers. Founded in 2014 by IIT and IIM alumni, NoBroker.com serves over 30 lakh customers monthly. Backed by major investors and driven by a team of 2000, the company offers comprehensive services across major Indian cities, maintaining a commitment to transparency and customer satisfaction.

Job Overview

We are seeking a dedicated Customer Support Executive to join our team in Bangalore. As a fresher position, this full-time role welcomes candidates with no prior work experience. The ideal candidate will have a passion for customer service and a drive to enhance client satisfaction through exceptional support and problem resolution, all while embracing NoBroker.com's vision of a brokerage-free property market.

Qualifications and Skills

• Excellent communication skills to effectively interact with customers and provide clear, concise solutions.
• Problem-solving abilities to address customer inquiries and issues promptly and efficiently.
• Empathy towards customers to understand their needs and foster positive relationships.
• Patience in dealing with difficult situations and maintaining composure under pressure.
• Ability to multitask and manage multiple customer interactions simultaneously, ensuring timely resolutions.
• Knowledge of product and service offerings to provide accurate information and guidance to customers.
• Attention to detail in order to accurately document customer interactions and follow up on issues.
• Ability to work under pressure and meet performance targets in a fast-paced environment.

Roles and Responsibilities

• Handle customer inquiries via phone, email, or chat, providing prompt and accurate responses.
• Resolve customer issues by diagnosing problems and guiding them toward a solution.
• Maintain customer satisfaction by delivering empathetic and effective service.
• Accurately log all customer interactions and update records for future reference.
• Collaborate with other teams to escalate and address complex issues as needed.
• Stay informed about NoBroker.com's latest services, updates, and features.
• Contribute to team performance goals and meet individual KPIs.
• Continuously identify areas for process improvement and customer service enhancement.