Company Overview

NoBroker.com is India's first Proptech unicorn that connects house/property owners and tenants/buyers directly, without any brokerage. Our aim is to remove the information asymmetry and create a transparent marketplace for real estate. We have a successful track record and have served over 30+ lakh customers monthly. Join our team of 2000 passionate individuals who are dedicated to revolutionizing the real estate industry.

Job Overview

We are hiring a Customer Support Executive for our company NoBroker.com. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time job based in Bangalore, Karnataka, India. The employment type is 'Full-Time'.

Qualifications and Skills

• Excellent verbal and written communication skills
• Ability to empathize with customers and provide personalized support
• Strong problem-solving and decision-making abilities
• Good knowledge of real estate industry and related products/services
• Proactive and customer-oriented approach
• Ability to multitask and work under pressure
• Familiarity with CRM systems and customer support tools
• Convincing people and sales skills
• Ability to handle inbound marketing and outbound sales
• Experience in voice processing would be a plus

Roles and Responsibilities

• Provide prompt and reliable customer support via phone, email, and chat channels
• Resolve customer queries, complaints, and issues in a professional and timely manner
• Maintain a high level of knowledge about our products and services to effectively assist customers
• Contribute to the development and improvement of customer support processes and procedures
• Collaborate with cross-functional teams to ensure customer satisfaction
• Document and update customer interactions and transactions in the CRM system
• Identify opportunities for upselling and cross-selling our products and services to customers
• Escalate complex issues and complaints to the appropriate teams for resolution