Company Overview

NoBroker.com, India's first Proptech unicorn, offers a disruptive brokerage-free property search portal that connects property owners and tenants/buyers directly, eliminating the middleman. Founded in March 2014 by alumni from prestigious institutes, NoBroker.com serves over 30 lakh customers each month with its innovative platform. With headquarters in Bangalore, the company is backed by prominent investors and employs a passionate team of 5,001-10,000 people, driven to fulfill real estate needs efficiently.

Job Overview

We are seeking a dedicated Customer Support Champion to join our team in Bangalore. This is a full-time, entry-level position suitable for freshers with 0 to 1 year of work experience. The candidate will play a crucial role in ensuring customer satisfaction by providing exceptional support and addressing customer queries effectively. The role requires interacting with our extensive customer base, providing solutions using our advanced platform, and contributing to an enhanced customer experience.

Qualifications and Skills

• Excellent communication skills (Mandatory skill): Ability to convey information clearly and effectively in both written and verbal formats to assist and resolve customer queries.
• Problem-solving abilities (Mandatory skill): Capable of diagnosing and resolving issues promptly to ensure customer satisfaction and seamless experience.
• Multitasking capabilities (Mandatory skill): Skillful in handling multiple customer interactions simultaneously without compromising on quality of support provided.
• Empathy towards customers: Display genuine understanding and concern for the customer's issues, ensuring they feel valued and supported.
• Patience in dealing with difficult situations: Maintain composure when handling challenging customer interactions, providing thoughtful and respectful responses.

Roles and Responsibilities

• Offer exceptional support to customers, addressing queries and resolving issues through various communication channels.
• Collaborate with internal teams to provide accurate and efficient solutions, leveraging company resources and tools effectively.
• Maintain updated knowledge of company services, policies, and products to provide accurate and insightful information to customers.
• Gather customer feedback and provide insights to enhance user experience and refine company services.