Company Overview

NoBroker.com is India's pioneering Proptech unicorn, revolutionizing the real estate market by eliminating brokerage through its unique platform. Founded by esteemed alumni from IIT and IIM, NoBroker.com seamlessly connects property owners with tenants and buyers, fostering an open exchange of information. With robust financial backing and a passionate workforce, NoBroker.com provides a range of innovative services including property management, home loans, and interior decoration, transforming the real estate experience.

Job Overview

The Customer Support Champion at NoBroker.com will serve as the primary point of contact for our users, ensuring exceptional service and satisfaction. This is a full-time position based in Bangalore, suitable for freshers. As a Customer Support Champion, you'll play a crucial role in enhancing customer experience through direct support, troubleshooting issues, and fostering positive communication.

Qualifications and Skills

• Customer Service (Mandatory skill): Deliver excellent service to users, addressing their needs and concerns effectively.
• Communication (Mandatory skill): Exhibit strong verbal and written communication skills to interact with clients clearly and professionally.
• Attention to Detail (Mandatory skill): Maintain high accuracy in data entry and follow-up actions to provide top-notch service.
• Empathy: Exhibit genuine concern and understanding for users' issues, providing support with compassion and patience.
• Conflict Resolution: Skills to manage and resolve conflicts amicably, ensuring customer satisfaction and retention.

Roles and Responsibilities

• Act as the first point of contact for customers, addressing inquiries via phone, email, and chat promptly.
• Provide accurate information related to NoBroker's services and guide users through the process smoothly.
• Handle customer complaints professionally, escalating issues to relevant teams when necessary.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with internal teams to resolve issues and implement solutions to enhance customer satisfaction.
• Continuously work on updating knowledge about the company’s services and processes through training sessions.
• Identify customer needs proactively and suggest solutions or additional services to meet those needs.
• Contribute to team goals by actively participating in meetings and offering feedback for process improvements.