Company Overview

NoBroker.com, India's first Proptech unicorn, is redefining real estate transactions by eliminating middlemen. Founded by IIT and IIM alumni, it has grown into a technology-driven platform serving over 30 lakh customers monthly. Backed by top investors, NoBroker.com not only offers brokerage-free property listings but also other services like online rental agreements and home loans. Headquartered in Bangalore, the company aims to expand to more cities.

Job Overview

NoBroker.com is seeking a passionate and customer-centric individual for the role of Customer Support Champ. Located in Bangalore, this full-time position is ideal for freshers with 0 to 1 year of experience. The candidate will engage directly with our clients, ensuring an exceptional experience by resolving inquiries and maintaining the high standards NoBroker.com is known for.

Qualifications and Skills

• Excellent communication skills to effectively interact with customers and address their queries (Mandatory skill).
• Empathy towards customers, allowing you to understand and support their needs effectively (Mandatory skill).
• Technical knowledge of products/services to provide accurate and useful information to customers (Mandatory skill).
• Problem-solving abilities to quickly identify issues and implement effective solutions in real-time.
• Patience in dealing with difficult situations, ensuring every customer feels valued and understood.
• Ability to multitask, managing multiple responsibilities without compromising quality and focus.
• Attention to detail to ensure accurate reporting and communication with customers and team members.
• Positive attitude to foster a welcoming and friendly environment for both team members and customers.

Roles and Responsibilities

• Addressing customer inquiries via various communication channels with professionalism and efficiency.
• Providing technical assistance and detailed information regarding NoBroker's services and products.
• Maintaining accurate records of customer interactions and ensuring data integrity.
• Collaborating with cross-functional teams to resolve complex issues promptly.
• Continuously updating personal knowledge base with current property trends and service offerings.
• Assisting in the development of customer support best practices to enhance client satisfaction.
• Contributing to team efforts by accomplishing related tasks and maintaining a supportive work environment.