Company Overview

NoBroker.com, India's first Proptech unicorn, is a groundbreaking platform that connects property owners and tenants or buyers directly, eliminating intermediaries. Founded by IIT and IIM alumni, NoBroker.com facilitates seamless information exchange in real estate, serving over 30 lakh customers monthly. Headquartered in Bangalore, this technology-driven company is supported by prominent investors and has expanded its services across major Indian cities.

Job Overview

NoBroker.com is seeking a Customer Support professional for our Bangalore office. This is a full-time, entry-level position ideal for freshers with 0 to 1 year of experience. The role requires proficiency in customer service tools and excellent communication skills, offering an opportunity to work in a dynamic and growth-focused environment.

Qualifications and Skills

• Proficiency in Salesforce Service Cloud to manage customer service processes and improve client interactions (Mandatory skill).
• Experience with Zendesk and the ability to handle customer inquiries and support tickets effectively.
• Working knowledge of Intercom to facilitate timely and effective communication with customers through various channels.
• Familiarity with HubSpot Service Hub for managing customer relationships and ensuring satisfaction.
• Experience in LiveChat for providing real-time assistance and engaging proactively with customers on the web.
• Competence with Freshdesk to streamline customer support processes and enhance service delivery.
• Strong multilingual communication skills to cater to a diverse client base and handle queries in multiple languages.
• Excellent conflict resolution skills to address and resolve customer issues efficiently, maintaining high satisfaction levels.

Roles and Responsibilities

• Manage and resolve customer queries through various channels, ensuring a high level of customer satisfaction.
• Utilize Salesforce Service Cloud to track customer interactions and deliver prompt service.
• Collaborate with internal teams to provide timely responses and solutions to customers.
• Document customer interactions and generate reports on support service performance.
• Engage with customers using tools like Zendesk, HubSpot, and LiveChat, maintaining effective communication and relationships.
• Identify and escalate complex issues to senior support staff, ensuring that they are handled appropriately.
• Participate in training sessions to stay updated on product/services knowledge and customer service best practices.
• Contribute to the improvement of processes and service levels by sharing insights and feedback from customer interactions.