Company Overview

NoBroker.com is India's first proptech unicorn, revolutionizing the real estate market by connecting property owners and tenants directly, eliminating the need for brokers. Founded by alumni from IIT and IIM, NoBroker.com serves over 30 lakh customers monthly and has garnered substantial investment from renowned investors. Headquartered in Bangalore, the company is dedicated to providing world-class, brokerage-free services in major cities across India.

Job Overview

We are seeking a Customer Support Executive at NoBroker.com, located in Bangalore. This is a full-time position suitable for freshers with a maximum of 1 year of work experience. The role requires exceptional communication skills, problem-solving abilities, and empathy to effectively assist our customers. Join our dynamic team for a steep learning curve and immense growth opportunities.

Qualifications and Skills

• Excellent communication skills to clearly convey information to customers and ensure that their questions are fully understood and answered (Mandatory skill).
• Problem-solving abilities to quickly identify and implement effective solutions for customer queries and issues (Mandatory skill).
• Empathy towards customers to understand their needs and provide support with patience and kindness (Mandatory skill).
• Patience in dealing with difficult situations, ensuring that customer concerns are handled calmly and effectively.
• Knowledge of our product and services to provide accurate information and support to customers.
• Ability to multitask, managing multiple customer inquiries simultaneously without compromising on quality.
• Attention to detail to ensure all customer interactions are accurate and services are provided efficiently.
• Ability to remain calm under pressure, maintaining professionalism when handling challenging situations.

Roles and Responsibilities

• Provide high-quality customer service by addressing customer inquiries and resolving issues in a timely manner.
• Assist customers with navigating NoBroker.com services and provide guidance on various property-related queries.
• Collaborate with internal teams to ensure a seamless experience for customers from inquiry to issue resolution.
• Maintain updated knowledge of company products and services to deliver accurate assistance.
• Document customer interactions and feedback to help improve service quality and user experience.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
• Proactively identify customer needs and suggest appropriate solutions or additional services offered by NoBroker.com.
• Maintain a positive and professional demeanor to enhance customer satisfaction and loyalty.