Company Overview

NoBroker.com is India's first Proptech unicorn, revolutionizing the property search experience by eliminating brokers and enabling direct communication between property owners and tenants or buyers. Founded by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad in 2014, NoBroker.com has expanded to serve over 30 lakh customers monthly and offers a range of world-class services. Headquartered in Bangalore, the company is driven by a team of 2000 passionate employees and supported by prominent investors. Visit our website at NoBroker.com.

Job Overview

We are seeking dynamic and enthusiastic freshers for the position of Customer Support at NoBroker.com. As a Customer Support representative, you will be the first point of contact for our customers, ensuring exceptional service and customer satisfaction. This full-time role is based in Bangalore and offers an exciting opportunity to work in a fast-paced, innovative environment.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) — Ability to clearly convey information and communicate effectively with customers via phone, email, or chat.
• Problem-solving abilities (Mandatory skill) — Ability to identify customer issues, provide solutions, and ensure a high level of customer satisfaction.
• Patience — Ability to handle customer inquiries calmly and professionally, even in stressful or challenging situations.
• Time management — Ability to manage time effectively to handle multiple customer inquiries and ensure timely resolution of issues.
• B2B sales — Understanding of B2B sales dynamics and experience handling business-related customer inquiries is beneficial.
• Attention to detail — Ability to ensure accuracy in customer information, documentation, and resolution processes.
• Empathy — Ability to put oneself in the customer's shoes and provide a compassionate and understanding response to their concerns.
• Technical proficiency — Familiarity with basic computer applications and ability to quickly learn and adapt to new tools and software.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
• Identify customer issues, troubleshoot problems, and escalate issues to relevant departments as necessary.
• Maintain and update customer records, ensuring all information is accurate and up-to-date.
• Assist customers with using the NoBroker.com platform and guide them through any technical issues.
• Provide feedback to management about customer trends and potential areas for improvement in our services.
• Collaborate with team members to resolve complex issues and contribute to the overall efficiency of the support team.
• Participate in training sessions to enhance product knowledge and remain up-to-date with industry trends.
• Contribute to a positive team environment and share best practices for customer support excellence.

Incentives- upto 5k