Company Overview

NoBroker.com is India's first property technology unicorn, revolutionizing real estate by eliminating brokerage. Founded in 2014 by IIT and IIM alumni, we now serve over 30 lakh customers monthly across major cities like Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. With a team of passionate professionals and a commitment to brokerage-free services, we offer a cutting-edge platform connecting property owners directly with buyers and tenants.

Job Overview

Join NoBroker.com as a Customer Support Representative at our Bangalore headquarters. This full-time, entry-level position is perfect for freshers eager to kickstart their careers in a dynamic and innovative environment. You will play a crucial role in ensuring customer satisfaction by assisting our users with their inquiries and resolving issues efficiently.

Qualifications and Skills

• Excellent communication skills to convey information clearly and effectively (Mandatory skill).
• Patience in dealing with difficult situations, maintaining professionalism and empathy (Mandatory skill).
• Knowledge of product and service offerings to provide accurate information and assistance (Mandatory skill).
• Problem-solving abilities to address clients' concerns and find effective solutions promptly.
• Ability to multitask, managing several queries simultaneously without compromising quality.
• Attention to detail, ensuring accuracy in information provided and actions taken.
• Ability to remain calm under pressure, handling high-stress situations with poise.
• Must possess a customer-centric mindset, focusing on user satisfaction and continuous improvement.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Understand customer needs and provide accurate information about NoBroker.com's services and offerings.
• Resolve product or service problems by clarifying customer complaints and determining the cause of issues.
• Recommend potential products or services to management by collecting customer information and analyzing needs.
• Maintain customer records by updating account information and handling billing inquiries.
• Collaborate with team members to identify and resolve emerging issues, ensuring smooth operations.
• Contribute to team efforts by accomplishing related results as needed and participating in team meetings.
• Stay updated on product knowledge by attending training sessions and reviewing internal resources.

Incentives- upto 6K