Company Overview

NoBroker.com, India's leading Proptech unicorn, revolutionizes the real estate market by providing a brokerage-free property search platform. By eliminating intermediaries, NoBroker.com promotes a transparent exchange of property information. Founded in 2014, we serve over 30 lakh customers monthly, offering integrated services such as property rentals, home services, and more. Our headquarter is situated in Bangalore, and we are expanding to new cities.

Job Overview

NoBroker.com is seeking proactive and customer-focused individuals to join our team as Customer Service Support in Bangalore. This position is open to freshers and is a full-time role. The ideal candidate will support our mission by providing exceptional service to ensure customer satisfaction and enhance the user experience on our platform.

Qualifications and Skills

• Strong verbal and written communication skills to effectively interact with clients and resolve inquiries (Mandatory skill).
• Excellent customer relationship management skills to build and maintain lasting client connections (Mandatory skill).
• Problem-solving skills to quickly identify customer issues and provide efficient solutions.
• Sales acumen to advise and promote suitable property options or services to customers.
• Comprehensive product knowledge to provide accurate information and guidance to customers.
• Effective time management skills to prioritize tasks and manage multiple customer inquiries timely.
• Ability to work collaboratively within a team setting to achieve common objectives.
• Adaptability to remain flexible and respond positively to changing situations and customer demands.

Roles and Responsibilities

• Respond to customer inquiries and ensure a seamless customer experience with NoBroker.com services.
• Identify and resolve customer issues effectively, escalating complex cases when necessary.
• Promote and explain NoBroker.com's services and products, assisting customers in understanding their best options.
• Maintain accurate records of customer interactions and transactions, updating information promptly.
• Collaborate with cross-functional teams to resolve customer issues and provide feedback for service improvement.
• Participate in training and development sessions to stay informed about our services and industry trends.
• Contribute to continuous improvement of customer service processes and initiatives.
• Assist in developing and maintaining customer relationship management strategies.