Company Overview

NoBroker.com is a pioneering Proptech company based in India, renowned as the first unicorn in its domain. Launched in 2014 by IIT and IIM alumni, it offers brokerage-free property search services, revolutionizing real estate interactions by removing intermediaries. Operating in several major cities, NoBroker.com prides itself on a technologically advanced platform facilitating direct owner-tenant interactions. Employing over 5,001 professionals, its headquarters are in Bangalore.

Job Overview

Join NoBroker.com as a Customer Service Representative, operating from our headquarters in Bangalore. This full-time, junior-level position requires 1 to 3 years of relevant experience. The role involves direct interaction with clients to deliver excellent service, ensuring customer satisfaction and related administrative operations are carried out effectively. Dive into a dynamic work environment with extensive growth opportunities.

Qualifications and Skills

• Possess proficient communication skills, essential for conveying information clearly to clients both verbally and in written form.
• Demonstrable problem-solving ability to address customer queries and resolve issues efficiently and effectively.
• Capable of handling query resolution with patience and attention to detail, ensuring customer satisfaction.
• Have experience in crafting and delivering sales pitches convincingly to promote company services.
• Skilled in managing voice processes, ensuring clear and efficient telephonic communication.
• Excellence in verbal communication to articulate messages effectively in various professional interactions.
• Strong written communication aptitude to convey detailed information through emails and other written formats.
• Minimum of 1 year of experience in a customer service role, providing exposure to diverse client scenarios and problem-solving skills.

Roles and Responsibilities

• Provide exceptional customer service by promptly addressing client queries and ensuring a positive customer experience.
• Resolve customer issues efficiently, ensuring satisfaction and maintaining high service standards.
• Assist customers in navigating the NoBroker.com platform, guiding them through features and service offerings.
• Engage customers with effective communication, understanding their needs and providing suitable solutions.
• Coordinate with multiple departments to facilitate smooth customer service operations and report any issues.
• Maintain accurate records of customer interactions, feedback, and service requests to ensure seamless follow-up actions.
• Perform outbound calls to potential clients, introducing them to NoBroker.com's services and benefits.
• Collaborate with team members to improve service delivery and enhance customer satisfaction continuously.