Company Overview

NoBroker.com is India's first Proptech unicorn, offering a brokerage-free property search experience that directly connects property owners with tenants and buyers, eliminating traditional intermediaries. Founded in 2014 by IIT and IIM alumni, the platform serves over 30 lakh customers monthly and has raised $361 million from major investors. Headquartered in Bangalore and employing over 5,000 people, NoBroker.com continuously strives to enhance real estate transactions with innovative technology solutions.

Job Overview

Join NoBroker.com as a Customer Service Officer in Bangalore. This full-time, junior-level role requires a maximum of 3 years of experience. The position involves assisting customers by addressing their queries and ensuring a seamless property transaction experience. The ideal candidate should exhibit strong communication skills, empathy, and problem-solving abilities.

Qualifications and Skills

• Strong communication skills to effectively liaise with customers and resolve their queries promptly and efficiently (Mandatory skill).
• Excellent problem-solving abilities to swiftly identify issues and implement practical solutions for customer satisfaction (Mandatory skill).
• Empathy to understand and relate to customer concerns, enhancing their overall experience with our services (Mandatory skill).
• Patience to calmly handle customer queries and complaints, ensuring a positive interaction even under pressure.
• Time management skills to prioritize tasks efficiently and meet customer response timelines, ensuring timely service delivery.
• Conflict resolution skills to defuse tense situations and offer amicable solutions that satisfy all parties involved.
• Attention to detail to accurately capture customer information and resolve issues without oversight or errors.
• Adaptability to adjust to dynamic work environments and continuously update knowledge of evolving customer service practices.

Roles and Responsibilities

• Handle incoming customer queries via multiple channels, providing prompt and accurate information.
• Resolve customer complaints by identifying issues and implementing appropriate solutions in a timely manner.
• Maintain detailed records of customer interactions to ensure consistent and effective service delivery.
• Collaborate with internal teams to escalate complex issues and ensure comprehensive solutions are provided.
• Educate customers about NoBroker's services and guide them through the property transaction process.
• Monitor customer feedback to identify areas for improvement and recommend solutions to enhance service quality.
• Assist in the onboarding of new customers, ensuring a smooth and welcoming experience.
• Contribute to the development of customer service best practices by sharing insights and feedback with the team.