Company Overview

NoBroker.com is India’s first Proptech unicorn, revolutionizing property transactions by eliminating brokerage. Founded by IIT and IIM graduates, NoBroker.com serves over 3 million customers monthly and offers a range of services from rental agreements to home services. Headquartered in Bangalore, the company strives to remove information asymmetry in real estate with cutting-edge technology, catering to cities like Mumbai, Bangalore, and more.

Job Overview

NoBroker.com is seeking a highly motivated Customer Service Representative to join our Bangalore team. This is a full-time, entry-level position suitable for freshers eager to learn and grow in the dynamic real estate sector. The ideal candidate will possess excellent communication and problem-solving skills to assist our customers effectively. This role offers a unique opportunity to engage with a diverse range of clients and help streamline their property transactions.

Job Description: This position reports to the <insert manager designation> and interfaces with company

managers and end customers.

Specific Responsibilities

▪ Handle inbound calling for customer service.

▪ Identify and assess customers’ needs to achieve satisfaction.

▪ Build sustainable relationships and trust with customer accounts through open and interactive

▪ communication.

▪ Provide accurate, valid, and complete information by using the right methods/tools.

▪ Handle customer complaints, provide appropriate solutions and alternatives within the time limits

▪ Conduct follow-ups to ensure complete resolution of issues.

▪ Keep records of customer interactions, process customer accounts.

▪ Follow communication procedures, guidelines, and policies.

• ▪ Take the extra mile to engage customers.