Company Overview

NoBroker.com is India’s first Proptech unicorn, revolutionizing the real estate market by eliminating brokerage through its advanced platform. Founded by graduates from IIT and IIM, NoBroker.com connects property owners and tenants directly, providing a seamless, broker-free property search experience. Serving major cities like Mumbai, Bengaluru, and Delhi-NCR, we offer a range of services including home loans, packers and movers, and property management, with a commitment to transparency and innovation.

Job Overview

As a Customer Service Executive at NoBroker.com located in Bengaluru, you will play a vital role in ensuring a seamless customer experience by addressing inquiries and resolving concerns. This junior-level, full-time position requires a minimum of 1 to a maximum of 3 years of work experience. You will be part of a dynamic team that emphasizes a meritocratic culture, aimed at fostering substantial growth and learning opportunities.

Qualifications and Skills

• Excellent communication skills (Mandatory skill), enabling clear and effective interactions with customers.
• Strong problem-solving skills (Mandatory skill) to address and resolve customer issues efficiently.
• Proficient in active listening to understand and address customer needs and feedback accurately.
• Effective time management to handle multiple customer inquiries and tasks efficiently.
• Conflict resolution skills to manage and resolve disputes, enhancing customer satisfaction.
• Expertise in query resolution, ensuring customer questions are answered promptly and correctly.
• Ability to work independently while collaborating effectively within a team-oriented environment.
• Strong organizational skills to manage customer data and track inquiries systematically.

Roles and Responsibilities

• Address customer inquiries via phone, email, and chat, ensuring timely and effective responses.
• Resolve customer issues efficiently, ensuring a high level of satisfaction and positive experience.
• Maintain comprehensive knowledge of NoBroker.com's services and processes to assist customers accurately.
• Coordinate with different departments to facilitate seamless service delivery and customer support.
• Document and track customer interactions and resolutions in the CRM system for quality assurance.
• Identify improvement areas in service delivery and suggest potential enhancements to the management.
• Assist in the onboarding and training of new customer service team members as needed.
• Remain updated with industry trends to offer informed support and advice to customers.