Job Title: Customer Service Executive

Job Description: This position reports to the <insert manager designation> and interfaces with company

managers and end customers.

Specific Responsibilities

•  Handle inbound calling for customer service.
•  Identify and assess customers’ needs to achieve satisfaction.
•  Build sustainable relationships and trust with customer accounts through open and interactive
•  communication.
•  Provide accurate, valid, and complete information by using the right methods/tools.
•  Handle customer complaints, provide appropriate solutions and alternatives within the time limits
•  Conduct follow-ups to ensure complete resolution of issues.
•  Keep records of customer interactions, process customer accounts.
•  Follow communication procedures, guidelines, and policies.
•  Take the extra mile to engage customers.