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customer service calling

Bangalore
Full-Time
Fresher: Less than 4 years
2.4L - 3L (Per Year)
Posted on Jan 10 2025

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About the Job

Skills

Excellent communication skills
Ability to handle difficult situations
Ability to work under pressure
Problem-solving abilities
Empathy towards customers
Patience and active listening
Time management skills
Attention to detail

Company Overview

NoBroker.com is India's first Proptech unicorn, revolutionizing the real estate marketplace by eliminating middlemen and providing brokerage-free property searches. Founded by IIT and IIM alumni in 2014, NoBroker.com serves over 30 lakh customers monthly with a team of 2000 passionate individuals. Backed by leading investors, the company offers world-class, brokerage-free services, including property listings, rental agreements, and more. Our headquarters are located in Bangalore, and we serve major cities across India.


Job Overview

We are seeking a motivated Customer Service Calling professional for a full-time position at our Bangalore headquarters. This is a fresher-level role with the opportunity to learn and grow in a dynamic, meritocratic environment. The ideal candidate will have excellent communication skills and the ability to thrive under pressure, ensuring exceptional customer service experiences.


Qualifications and Skills

  • Excellent communication skills (Mandatory skill) - Ability to convey information clearly and effectively to customers, ensuring all inquiries and issues are well understood and addressed promptly.
  • Ability to handle difficult situations (Mandatory skill) - Skilled at managing challenging interactions with poise and professionalism, ensuring positive outcomes.
  • Ability to work under pressure (Mandatory skill) - Maintains composure and efficiency during high-stress situations, delivering high-quality service regardless of external challenges.
  • Problem-solving abilities - Capable of identifying issues and developing effective solutions, contributing to enhanced customer satisfaction and retention.
  • Empathy towards customers - Understands and appreciates customer perspectives, adding a personal touch to interactions and building strong client relationships.
  • Patience and active listening - Demonstrates patience while actively listening to customer concerns, ensuring that all needs and inquiries are fully understood and addressed.
  • Time management skills - Efficiently manages time to handle customer interactions and administrative tasks within designated timeframes.
  • Attention to detail - Strong focus on accuracy and attention to detail, ensuring all customer data and communications are meticulously recorded and maintained.


Roles and Responsibilities

  • Handle inbound and outbound customer calls, providing information and resolving inquiries related to our services and solutions.
  • Maintain a high level of professionalism and customer service during all interactions, ensuring a positive representation of NoBroker.com.
  • Identify customer needs and offer appropriate solutions, enhancing the overall customer experience and satisfaction.
  • Manage and update customer records accurately and efficiently in our database systems.
  • Collaborate with team members to resolve complex customer issues and provide seamless service.
  • Monitor customer feedback and work on continuous service improvement to meet customer expectations.
  • Participate in ongoing training and development sessions to stay up-to-date with company products, services, and policies.
  • Contribute to achieving team targets and goals while maintaining high-quality customer interactions.

About the company

India's first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. NoBroker.com removes the information asymmetry that existed in the Indian marketplace, and instead creates an environment for free exchange of information that earlier brokerage. NoBroker was founded by a ...Show More

Company Size

5,001-10,000 Employees

Headquarter

Bangalore

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