Company Overview

NoBroker.com is India's first Proptech unicorn, revolutionizing the real estate marketplace by eliminating middlemen and providing brokerage-free property searches. Founded by IIT and IIM alumni in 2014, NoBroker.com serves over 30 lakh customers monthly with a team of 2000 passionate individuals. Backed by leading investors, the company offers world-class, brokerage-free services, including property listings, rental agreements, and more. Our headquarters are located in Bangalore, and we serve major cities across India.

Job Overview

We are seeking a motivated Customer Service Calling professional for a full-time position at our Bangalore headquarters. This is a fresher-level role with the opportunity to learn and grow in a dynamic, meritocratic environment. The ideal candidate will have excellent communication skills and the ability to thrive under pressure, ensuring exceptional customer service experiences.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) - Ability to convey information clearly and effectively to customers, ensuring all inquiries and issues are well understood and addressed promptly.
• Ability to handle difficult situations (Mandatory skill) - Skilled at managing challenging interactions with poise and professionalism, ensuring positive outcomes.
• Ability to work under pressure (Mandatory skill) - Maintains composure and efficiency during high-stress situations, delivering high-quality service regardless of external challenges.
• Problem-solving abilities - Capable of identifying issues and developing effective solutions, contributing to enhanced customer satisfaction and retention.
• Empathy towards customers - Understands and appreciates customer perspectives, adding a personal touch to interactions and building strong client relationships.
• Patience and active listening - Demonstrates patience while actively listening to customer concerns, ensuring that all needs and inquiries are fully understood and addressed.
• Time management skills - Efficiently manages time to handle customer interactions and administrative tasks within designated timeframes.
• Attention to detail - Strong focus on accuracy and attention to detail, ensuring all customer data and communications are meticulously recorded and maintained.

Roles and Responsibilities

• Handle inbound and outbound customer calls, providing information and resolving inquiries related to our services and solutions.
• Maintain a high level of professionalism and customer service during all interactions, ensuring a positive representation of NoBroker.com.
• Identify customer needs and offer appropriate solutions, enhancing the overall customer experience and satisfaction.
• Manage and update customer records accurately and efficiently in our database systems.
• Collaborate with team members to resolve complex customer issues and provide seamless service.
• Monitor customer feedback and work on continuous service improvement to meet customer expectations.
• Participate in ongoing training and development sessions to stay up-to-date with company products, services, and policies.
• Contribute to achieving team targets and goals while maintaining high-quality customer interactions.