Company Overview

NoBroker.com, India's first Proptech unicorn, is a pioneering platform that facilitates direct property transactions by eliminating the traditional middlemen. With a focus on transparency and innovation, NoBroker.com connects property owners and potential tenants or buyers, providing a range of services including verified property listings, online rental agreements, and more. Operating in major cities like Bangalore, it strives to create a seamless real estate experience for its users.

Job Overview

We are seeking enthusiastic and dedicated individuals for the position of Customer Service Representative at NoBroker.com. This full-time role is based in Bangalore Urban, Bangalore. As a fresher, you'll be the front line of our customer interactions, ensuring a high level of satisfaction and customer care. The ideal candidate will possess strong communication and problem-solving skills, contributing to NoBroker's mission of providing brokerage-free property solutions.

Qualifications and Skills

• Excellent communication skills to interact effectively with customers through various channels and clarify their queries.
• Strong problem-solving abilities to address customer issues expediently and efficiently ensuring their satisfaction.
• Empathy to understand customer needs and perspectives, making them feel valued and understood.
• Patience to handle challenging situations and difficult customers calmly and professionally.
• Product knowledge to provide accurate information and assist customers effectively with their queries.
• Active listening skills to hear out customers' concerns in detail and provide them with tailored solutions.
• Effective time management skills to prioritize and manage multiple tasks while ensuring timely responses to customers.
• Conflict resolution skills to manage and resolve disputes with a focus on customer retention and satisfaction.

Roles and Responsibilities

• Interact with customers through phone, chat, or email to address inquiries and provide solutions.
• Maintain a high level of product knowledge to answer questions expediently and accurately.
• Resolve customer complaints by following company protocols and delivering exemplary service.
• Assist customers in navigating the platform and utilize its features effectively.
• Collect and analyze customer feedback to recommend service improvements.
• Document and track customer interactions and transactions using the CRM system.
• Collaborate with internal teams to address customer needs and improve overall service delivery.
• Provide timely follow-up with customers to ensure their issues have been resolved to their satisfaction.