Company Overview

NoBroker.com, India's first Proptech unicorn, revolutionizes property search by eliminating middlemen, connecting buyers with property owners directly. Established in 2014 by IIT and IIM alumni, NoBroker serves over three million monthly customers with a team of 2,000 passionate employees. The company offers a plethora of services, including verified brokerage-free properties, online rental agreements, and home services, all centered on technology-driven solutions.

Job Overview

NoBroker.com is seeking a Customer Relationship Manager for our Bangalore headquarters. This full-time position is ideal for freshers looking to launch their careers in customer management. The role requires exceptional communication, negotiation, and sales skills, as you'll be responsible for engaging with customers and facilitating property transactions, ensuring a seamless experience that aligns with NoBroker’s mission of a brokerage-free property marketplace.

Qualifications and Skills

• Excellent communication skills to clearly and concisely convey information to diverse audiences and facilitate dialogues. (Mandatory skill)
• Strong negotiation skills to help navigate complex interactions and achieve favorable agreements with various stakeholders. (Mandatory skill)
• Proficient sales skills to effectively promote NoBroker services, identify customer needs, and recommend tailored solutions. (Mandatory skill)
• Effective problem-solving skills to identify issues swiftly, develop solutions, and implement them efficiently.
• Interpersonal skills to build rapport with clients quickly and maintain strong, professional relationships.
• Empathy to understand customer perspectives and provide appropriate support and solutions.
• Time management skills to maintain productivity, meet deadlines, and handle multiple client queries efficiently.
• Dedicated customer service skills to ensure customer satisfaction and address any queries or concerns thoroughly and promptly.

Roles and Responsibilities

• Communicate with property owners and potential tenants, ensuring all requirements are understood and met.
• Facilitate smooth transactions between customers by negotiating terms, ensuring alignment with NoBroker's standards.
• Aid customers in property selection, utilizing NoBroker’s verified listings to present appropriate options.
• Address customer queries with patience and precision to maintain high satisfaction levels.
• Build and maintain strong relationships with clients, promoting trust and long-term engagement.
• Gather customer feedback to improve service and ensure a customer-centric approach.
• Work closely with internal teams to improve processes, providing insights from customer interactions.
• Continuously update knowledge about industry trends to provide current and relevant advice to customers.