Company Overview

NoBroker.com is India's first proptech unicorn, transforming property search by eliminating brokerage. It connects property owners directly with tenants and buyers, fostering a transparent exchange in the real estate market. Founded by IIT and IIM alumni, the company serves over 30 lakh customers monthly. With headquarters in Bangalore, NoBroker.com offers diverse services like brokerage-free properties, home loans, and digital platforms for apartment management, aiming to provide a brokerage-free real estate experience.

Job Overview

The Customer Relationship Management (CRM) role at NoBroker.com is a full-time position for freshers located in Bangalore Rural. The successful candidate will work in a dynamic environment focusing on fostering strong relationships with customers and enhancing customer satisfaction. This role requires between 0 to 1 year of experience and offers an excellent opportunity for growth within India's pioneering proptech platform.

Qualifications and Skills

• Exemplary communication skills in English, Hindi, and Kannada to effectively engage with a diverse customer base and perform customer service duties.
• Proficient convening skills to build and maintain robust relationships with customers, ensuring their needs and expectations are met efficiently.
• Aptitude in upselling and cross-selling to maximize customer satisfaction and company's profitability by recommending suitable products and services.
• Strong problem-solving skills to address and resolve any issues or grievances raised by customers promptly and efficiently.
• Customer-centric approach with the ability to manage any customer relationship scenario positively and constructively, ensuring excellent customer service.
• Ability to work well in a team, collaborating with peers to provide unified, high-quality service to all customers and achieve organizational goals.
• Tech-savvy with an understanding of CRM software and digital tools used in customer interaction and relationship management processes.
• Detail-oriented and organized, capable of managing multiple customer accounts simultaneously and maintaining precise documentation.

Roles and Responsibilities

• Support the management of customer relationships by addressing inquiries and providing timely assistance via multiple communication channels.
• Utilize upselling and cross-selling techniques to offer additional products and services to maximize customer satisfaction and company revenue.
• Maintain accurate records of communications and transactions with customers in the CRM system to ensure data integrity and task follow-through.
• Collaborate with internal teams to resolve customer grievances and develop solutions that enhance customer satisfaction and retention.
• Monitor and respond to customer feedback, utilizing insights to drive continuous improvements in overall customer experience.
• Conduct regular follow-ups with customers to ensure ongoing satisfaction and to nurture long-term relationships that empower repeat business.
• Participate in training sessions and team meetings to continually develop skills and share information with the CRM team for enhanced service delivery.
• Assist in the creation and implementation of CRM strategies that align with the company’s objectives and customer satisfaction goals.