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Customer Relationship Management

Bangalore
Full-Time
Fresher: Less than 3 years
2.5L - 4L (Per Year)
Posted on Dec 07 2024

About the Job

Skills

Communication Skills
Interpersonal Skills
Negotiation Skills
Problem-Solving
Empathy
Patience
Adaptability
Time Management

Company Overview

NoBroker.com is India's pioneering Proptech unicorn, offering a brokerage-free platform that directly connects house and property owners with tenants and buyers. Eliminating middlemen, NoBroker.com facilitates seamless information exchange in the real estate market, aiming to remove information asymmetry to aid customers in fulfilling their property needs. Established in March 2014 by IIT and IIM alumni, the company serves millions monthly and operates in key Indian cities, headquartered in Bangalore.


Job Overview

We are seeking a Customer Relationship Management professional at NoBroker.com, located in Bangalore. This full-time position is ideal for freshers eager to join a vibrant team in the real estate industry. The role involves interacting with customers to enhance their experience and ensure the quality delivery of our services. Passionate individuals with excellent communication and negotiation skills will thrive in this role.


Qualifications and Skills

  • Strong communication skills to effectively interact with diverse clients and stakeholders (Mandatory skill).
  • Excellent interpersonal skills, essential for building and maintaining relationships (Mandatory skill).
  • Proficient in negotiation to create value for clients while maintaining company standards (Mandatory skill).
  • Problem-solving ability to anticipate and resolve client issues swiftly.
  • Empathy to understand and resonate with the client's needs and concerns.
  • Patience to handle client queries and provide accurate responses.
  • Adaptability to embrace changing scenarios in a fast-paced work environment.
  • Effective time management skills to prioritize tasks and meet deadlines efficiently.


Roles and Responsibilities

  • Build and maintain strong relationships with clients to ensure customer satisfaction.
  • Assist clients throughout the property search and transaction process, providing brokerage-free solutions.
  • Proactively identify client needs and tailor solutions to enhance their experience.
  • Engage with prospective clients to present and promote NoBroker services effectively.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Gather client feedback and communicate insights to improve service offerings.
  • Resolution of client issues through effective communication and negotiation.
  • Stay updated with market trends to provide clients with informed solutions.

About the company

India's first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. NoBroker.com removes the information asymmetry that existed in the Indian marketplace, and instead creates an environment for free exchange of information that earlier brokerage. NoBroker was founded by a ...Show More

Company Size

5,001-10,000 Employees

Headquarter

Bangalore

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