Company Overview

NoBroker.com is India's pioneering Proptech unicorn, revolutionizing the real estate industry by offering a brokerage-free property search experience. With a mission to eliminate the middleman, our platform directly connects property owners with tenants and buyers, facilitating seamless transactions. Founded in 2014 by esteemed IIT and IIM alumni, NoBroker.com serves over 30 lakh customers monthly and boasts significant investment backing. Headquartered in Bangalore, we spread our services across major cities in India.

Job Overview

Join NoBroker.com as a Customer Relationship Executive, where you will play a crucial role in fostering strong relationships with our clients. This position is based in our Bangalore office, and we are seeking freshers for a full-time role. As a key point of contact, you will assist clients in navigating our advanced platform for property transactions, ensuring a smooth and satisfying experience.

Qualifications and Skills

• Excellent communication skills for effective client interaction and support (Mandatory skill).
• Strong sales skills to promote NoBroker.com's services and close deals efficiently (Mandatory skill).
• Sharp negotiation skills to mediate between clients and optimize outcomes (Mandatory skill).
• Proven problem-solving capabilities to address challenges and maintain service quality.
• Effective interpersonal skills to build strong relationships and trust with clients.
• Commitment to customer service excellence to enhance client satisfaction and loyalty.
• Time management skills to handle multiple client inquiries and prioritize tasks effectively.
• Empathy to understand client needs and provide tailored solutions for their real estate queries.

Roles and Responsibilities

• Serve as the primary point of contact for clients seeking brokerage-free property solutions.
• Utilize NoBroker.com's platform to provide clients with a seamless property transaction experience.
• Foster and maintain strong relationships with clients to ensure long-term satisfaction and engagement.
• Conduct client needs analysis to offer customized real estate solutions that meet their requirements.
• Engage in proactive communication to keep clients informed about the latest services and offerings.
• Resolve client queries and issues promptly, ensuring a smooth user experience on our platform.
• Collaborate with the sales team to drive client acquisition and retention strategies effectively.
• Track and report on client interactions, feedback, and satisfaction to drive continuous improvement.