Responsibility to staff and direct the team:

– overall responsibility for the development, performance and maintenance of the customer service activities of the organization

– meet your targets and those of the team as a whole

– efficient running of the team

– contribute to training and development of the team

– achieve maximum profitability and growth in accordance with organization plans

Day to day responsibilities for the team:

– He has to Assigned Technicians for the task required by the customers.

– direct and manage all the customer service activities

– direct, manage and monitor the overall performance of the customer services team

– utilize CRM system to manage the functions of receiving, assessing, analyzing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements

– reporting (content and format as agreed) on a monthly basis or as otherwise required

Requirements:

• Must be fluent in English and Kannada

• Excellent communication skills and Negotiation

Minimum Qualifications:

▪ Any Graduate