Customer Care - Query Receiver
Customer Care - Query Receiver72
Applications
72
Applications
Surat
Full-Time
Junior: 1 to 3 years
₹ 18K - ₹ 24K (Per Month)
Posted on Aug 10 2023
About the Job
Skills
Communication
understanding
customer care
query receiving
Customer Support
customer care executive
Primary Role
- Efficient Handling of Calls.
- Serves customers by providing relevant information.
- Resolving internal service problems and escalating, if needed.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Responding to customer reviews.
- Developing and documenting knowledge into helpful content.
Secondary Role
- Assisting other officers for solving queries in case of excess queries.
- Adhering to organizational process & policies.
- Providing feedback on enhancement of systems and overall organisation on time to time basis.
About the company
NJ Group is a leading player in the Indian financial services industry known for its strong distribution capabilities. The journey of NJ began in 1994 with the establishment of NJ India Invest Pvt. Ltd., the flagship company, to cater to investor needs in the financial services industry. Today, the NJ Wealth Distributor Network, earlier known as the NJ Fundz Network, started in 2003 is among the l ...Show More
NJ Group is a leading player in the Indian financial services industry known for its strong distribution capabilities. The journey of NJ began in 1994 with the establishment of NJ India Invest Pvt. Ltd., the flagship company, to cater to investor needs in the financial services industry. Today, the NJ Wealth Distributor Network, earlier known as the NJ Fundz Network, started in 2003 is among the largest networks of financial products distributors in India.
Over the years, NJ Group has diversified into other businesses and today has a presence in businesses ranging from financial products distributor network, asset management, real estate, insurance broking, training & development, and technology. Our rich experience in financial services, combined with exceptional capabilities and strong process & system orientation, has enabled us to shape a rising growth trajectory in our businesses.
NJ Group is based out of Surat in Gujarat (India) and has over 1700+* employees.NJ has over INR 1,19,935+ Crores of mutual fund assets under advice with a wide presence in over 100+ locations in 20+ states in India. The numbers are reflections of the trust, commitment, and value that NJ shares with its clients. ...Show Less
Industry
Financial Services
Company Size
1001-5000 Employees
Headquarter
Surat
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