Job description

Roles and Responsibilities

· Handle inbound calls from the customers

· Identify the needs of customers, resolve issues, and provide solution

· Maintain good customer relations

· Meet personal targets and work towards meeting team targets.

· Maintain records of the conversations with the customer and analyze the data.

· Customer Service Associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Desired Candidate Profile

· Undergraduate/Graduate with or without work experience

· Should possess excellent English Voice Communication skills (B2) – Versant 60 (Voice)

· Should be comfortable working in rotational shifts (US Shifts – Evening and late night)

· Demonstrates a strong customer service orientation

· Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept

· Ability to effectively communicate his/her thoughts in a well-organized manner

· Immediate joiners

Salary 

· Fresher & less than 12 months exp: 3lpa

·  12 – 24 months: 4 lpa

· >24 Months: 4.5 lpa

· Transport 2 Way (1K deduction from the take home)

Work Location: Tech Mahindra, Electronic City Office (Work from office)

Rounds of interview:

· HR Screening

· Versant Assessment (Voice): 60

· Typing: 20/80

· Operations interview