Roles and Responsibilities of Process Executive:

• Client and Market Research

• Identify the needs of the customer and give them an appropriate solution

• Quickly respond tothe customer queries related to the products via emails, chat or phone calls

• Communicate with the concerned authority to update bottlenecks in the product so that the manager can resolve it nimbly

• Update the recent customer conversation details and technical issues in the appropriate database for future references

• Handle all product related data works to the assigned clients

• Follow-up the customers to ensure to collect feedback for all technical and non-technical issues which are resolved

Qualifications for Process Executive:

• Should have splendid reading, writing and speaking communication skills in English

• Must have a bachelor’s degree.

• Must have the capability to work alone as a One-Man Army in the Product Support Department.

• Good Analytical Skills

Experience: 0 – 1 year

Work Location: Domlur