• The duties of a Collections Associate includes collection calls
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Establish and maintain effective and cooperative working relationships with Billing and cash applications team.
• Essential Functions
• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• Processing monthly credit memos and the appropriate reporting
• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Mandatory skills: 

• 3-6 years High Volume B2B Collections experience.
• Knowledge of Billing and Collections procedures
• Experience with Oracle JDE a plus
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities