MAIN DUTIES:

§ Core Project Management:

o  Deliver an IT HAM project(s) for the client

o  Understand the commercials, scope, activities, and deliverables for the current engagement

o  Build and maintain the delivery plan ensuring scope, time, cost, resourcing and schedule are aligned with deliverables and outcomes

o  Define and agree the scope of project delivery and securing its sign off by key stakeholders

o  Implement project governance in line with the programme governance model, designing the project structure and key resource plan

o  Develop and manage the end to end project delivery plan, including the proactive monitoring of progress to plan, and processes to secure inputs from workstream / senior leads

o  Undertake day to day management of a transformation project including reporting, management of risks and issues, team and supplier management, managing, tracking and reporting of the project budget

o  Prepare, manage and maintain the key project control documents for example:

Ø Project Brief

Ø Project Charter / Terms of Reference (ToR)

Ø Project Delivery Plan

Ø Project Financial Management Plan

Ø Stakeholder & Communication Plan

Ø Project Resource Plan

Ø RAID & Decision Log

Ø Change Control Log.

• Additional Project Activities:
• Maintain and run regular external delivery reviews with the customer sponsor
• Manage dependencies, risks and issues relating to delivery, escalating where required
• QA deliverables submitted by the delivery team for internal review prior to review with the agreed customer approvers
• Track timesheet and expense submissions, ensuring the delivery keeps to forecasted spend, driving efficiencies where possible
• Escalate issues early to Practice Lead and Delivery Management
• Ensure all created content from the engagement is stored in the Brillio Teams area assigned for the engagement
• Manage the capture and creation of content in the USX during and after the engagement (extract, anonymise and submit templates, deliverables, scripts, code, analysis worksheets etc., for IP creation)
• Manage conflicts and issues, managing expectations and ensuring early sight of potential issues to Delivery Management
• Manage stakeholders across the customer ensuring appropriate and regular communications and involvement
• Build and maintain a stakeholder map for the engagement and broader customer organisation
• Maintain active RAID logs for the engagement, managing risks and issues.

§ ESM Practice General Responsibilities:

o  Identification of new business development within the client

o  Stakeholder management/engagement throughout customer organisations

o  Development and capture of new IP and updating the USX

o  SME input and support for other projects as part of the Brillio “virtual team.”

§ Employee/Contractor Responsibilities:

o  Complete all requested administrative tasks in timely and precise manner

o  Comply with and support the compliance to the standards set forth in the employee handbook. 

Key skills and experience

§ Behavioural Competencies:

o  Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently

o  Strong in code of business conduct and ethics, professional, punctual and sticking to timelines for work assigned or picked up

o  Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities

o  Active listener, respects others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational)

o  Experience and understanding performance and capacity requirements

o  Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity

o  Drive and embody Brillio values and culture.

§ Knowledge in Planning & Delivery of IT / Business Change Projects:

o  Experience in managing hybrid teams in delivering results on time and on budget

o  Solid experience of dealing with stakeholders across multiple business units

o  4+ years’ experience in IT services, IT strategic projects or corporate transformation initiatives - IT related is required.

§ Project-Based Experience:

o  Experience with IT HAM projects previously

o  Good knowledge of ServiceNow and have worked on a ServiceNow engagement previously.

o  Knowledge of HAM pro.

o  Experience in picking up projects at all stages of the project lifecycle

o  Experience in both Waterfall and Hybrid AGILE iterative / incremental delivery frameworks

o  Demonstrate experience in multinational/multicultural projects

o  Broad knowledge and experience in PMO: project planning, business planning, effective reporting and project controls, risks and issues management.

§ Skills & Abilities

o  Analytical skills and capacity to synthesize information; spreadsheet & analytic skills

o  Strong orientation to results, eager for achievement

o  Strong interpersonal skills, self-motivation and coaching skills, cultural sensitivity

o  Strong written verbal communication skills

o  Management of time pressure priorities

o  Excellent organisation and planning skills.

§ Other Skills:

o  Certified in a project management qualification (e.g. Prince2, APM) to a Practitioner or Foundation level

o  Previous technical architecture skills desirable but not mandatory

o  Previous experience of running technology functions desirable but not mandatory

o  Previous experience of running RFI/RFPs desirable but not mandatory