Responsibilities

· Should be able to handle multiple enterprise projects from procurement planning to customer sign off independently with a team of resources

· Should own a list of assigned customers and ensure all their supports needs are satisfied and future leads identified.

· Should be able to provide estimates and budget required for the assigned projects

· Should be able to create detailed project plan and ensure on-time delivery and within allocated budget.

· Responsible for troubleshooting all critical issues and providing solutions on time

· Should act as a mentor and provide technical guidance for the team

· Responsible for co-ordinating with vendors and OEM’s and resolving critical issues

· Responsible for keeping all project related customer issues under control and minimize escalations and ensure highest level of customer satisfaction

· Design, Implement and troubleshoot LAN, WAN, Wireless and security products and solutions.

· Implement campus network and wireless solutions.

· Should have experience in maintaining operations and uptime of 99.99% of Active-Active Datacentre & MPLS network with strict SLA parameters.

· Conduct network and wireless audits at customer site and produce audit reports

· Ensure proper communications with the customer and manager and send periodic reports to keep all the stake holders informed about project progress

· Ensure highest level of customer service and satisfaction in all projects.

· Willing to travel to different job locations in a shorter notice and also stay till the project is completed

Required skills

· Should have strong knowledge in TCP/IP and OSI models

· Should have experience in handling Routing Protocols like RIP, OSPF, EIGRP, BGP, ISIS

· Strong knowledge on implementation of ACI, SDA & ISE

· Should have implemented Fabric enabled wireless networks.

· Should have experience in VLAN, VXLAN, STP, Policy Based Routing, NAT, SVL, IP SLA, Wireless, IPSEC, SSL VPN and Security

· Should have knowledge in Unified Thread Management, Multicast networks.

· Should be able to identify network issues related to WEB Application, DNS, DHCP, MAIL, Active Directory and Radius Server

Education, Experience and Certification · BE/B.Tech with min 4 Years of relevant experience

· CCNP certification is a must

· Any wireless certification (CWNA) would be preferred