1. (SRE Engineer ):

Summary:

This role provides fundamental support for various technologies within our SRE/DevOps team. You will receive alerts, troubleshoot basic issues, escalate complex problems, and support day-to-day operations under the guidance of senior team members.

Responsibilities:

• Alert Management:
• Monitor various monitoring tools (e.g., Prometheus, Splunk) for alerts.
• Create and migrate alerts to Dynatrace and assist in automation of resolutions.
• Analyze and diagnose basic issues related to the listed technologies (MongoDB, OpenShift, Kafka, etc.)
• Utilize Jira, service now and pager duty.
• Escalate complex or unresolved issues to Level 2 engineers.
• Possess a basic troubleshooting level of knowledge, not just usage, of at least 3 listed technologies or obtain them in a short period of time (MongoDB, OpenShift, Kafka, Jaegar/Open Telemetry, container based Elastic Search, nginx, REDIS, Promethius, gitlab internal support, Kibana, Oracle kernel troubleshooting (not db), Axway, Conjur, secrets manager, Containerized S3, Flyway, Min.Io, Control.im, Argo CD, Dynatrace, S3, Splunk(low need), helmcharts, Java code)
• Basic Troubleshooting:
• Perform basic troubleshooting tasks using scripting and Linux commands.
• Follow established procedures to resolve common issues.
• Document troubleshooting steps and findings for future reference.
• Day-to-Day Support:
• Assist colleagues and stakeholders with basic inquiries and troubleshooting related to supported technologies.
• Follow up on escalated issues and provide updates to stakeholders.
• Learn and stay up-to-date on new features and updates for relevant technologies.
• Collaboration:
• Work effectively with Level 2 engineers and other team members to resolve complex issues.
• Communicate clearly and concisely both verbally and in writing.
• Demonstrate a willingness to learn and grow within the SRE/DevOps field.

Qualifications:

• Strong understanding of scripting languages (e.g., Python, Bash) and Linux administration.
• Basic knowledge of various containerization technologies (e.g., OpenShift, Docker).
• Familiarity with at least some of the listed technologies (MongoDB, Kafka, Kubernetes, etc.) is expected.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.