Customer Service through calls.

• Ensure timely and accurate service delivery at defined productivity levels

• Build client & domain knowledge to be able to deliver a resolution on the first conversation

• EnsureadherencetoClientServiceLevelAgreements (SLAs)likeCustomerSatisfaction,

• ServiceLevel, Handle Time & Customer Effort

• Maintain Internal & Client level delivery quality on calls.

• Adhere to Customer Service Attendance & Accountability policies

• Execute issue /query resolution and ensure proper documentation &follow-up

• Identify, share and support operational improvements

Required Experience

• Excellent communication skills

• Should be flexible to work in rotational shifts

• Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer Care Specialist

Education:

• Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

Undergraduates also considering.

We Offer You:

• Defined career roadmap which offers growth opportunities

• Performance based incentive program**

• Investment in talent development and skills enhancement

• Work life balance with 5 day workweek

• Collaborative environment with best in class professionals

• Focus on colleague engagement and fun@work