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Customer Support Executive

Chennai
Full-Time
Junior: 1 to 3 years
18K - 25K (Per Month)

Not Accepting Applications

About the Job

Skills

strong communication
Malayalam
Hindi
English
MS Excel
customer support

Company Overview


NI CONSULTING SERVICES is a leading HR consultancy specializing in payroll processing services. With expertise in labor legislation and compliance, we ensure accurate and timely payroll processing for our clients. With a team of 11-50 employees, we offer individual customer-specific payroll processing services with 100% accuracy.


Job Overview


We are hiring a Customer Support Executive to join our team at NI CONSULTING SERVICES. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Chennai, Tamil Nadu, India. The ideal candidate should have 1 to 3 years of experience in customer support.


Qualifications and Skills


  • 8th pass/ 10th pass / 12th pass/ any degree.
  • ENGLISH Knowledge and Communication is Mandatory.
  • MALAYALAM or HINDI Speaking Mandatory.
  • Must have 1.5 to 2 years experience as a tele caller. Must attend all inbound calls, complete the students registration and confirm admission.
  • Excellent problem-solving and decision-making abilities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Good knowledge of customer service principles and practices.
  • Attention to detail and accuracy in record-keeping.
  • Ability to work well in a team and collaborate with others.
  • Proficient in using customer support software and tools.
  • Flexible and adaptable to changing customer needs.


Roles and Responsibilities


  •  Provide counselling to students for various in-house courses.
  • Provide guidance and support to students through tele calling to all candidates enquired for admission.
  • Generate leads or complete the students registration, depending on the goal of the MTI.
  • Create and maintain follow-up in the MTI's software based on the tele calling conversation.
  • Check-in with existing students.
  • Branch out and find potential students through tele calling work.




About the company

Our HR Functions ensure each employee is paid accurately and on time. Expertise in labor legislation and compliance enables us to offer individual customer-specific payroll processing services with 100% accuracy. List of activities we carry out as part of payroll processing service.

Industry

HR CONSULTANCY

Company Size

11-50 Employees

Headquarter

CHENNAI

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