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BPO Team Leader

Junior: 1 to 3 years
22K - 28K (Per Month)

About the Job


Team Building
Team Leadership
Customer Service

Company Overview

NI CONSULTING SERVICES is a leading HR consultancy firm with expertise in payroll processing services. Our team ensures accurate and timely payment of employees while complying with labor legislation. With a dedicated focus on customer satisfaction, we provide customized payroll solutions with 100% accuracy.

Job Overview

We are hiring a BPO Team Leader to join our team at NI CONSULTING SERVICES. As a BPO Team Leader, you will be responsible for leading and managing a team of BPO agents to achieve operational excellence and ensure excellent customer service. This is a full-time position based in Chennai, Tamil Nadu, India.

Qualifications and Skills

  • Junior: 2 to 3 years of experience in a similar role
  • Strong communication skills in English and Malayalam
  • Proven experience in team building and team leadership
  • Excellent customer service skills
  • Ability to handle customer escalations and resolve issues
  • Attention to detail and strong problem-solving skills
  • Knowledge of BPO operations and processes
  • Proficiency in using MS Office applications

Roles and Responsibilities

  • Manage and lead a team of BPO agents, ensuring high performance and productivity
  • Coach and train team members to improve their skills and performance
  • Monitor team performance, track metrics, and report on key performance indicators
  • Handle customer escalations and resolve issues in a timely and satisfactory manner
  • Collaborate with other teams and departments to ensure smooth operations
  • Identify and implement process improvements to enhance efficiency
  • Conduct regular team meetings and provide feedback to team members
  • Maintain a positive and motivating work environment

About the company

Our HR Functions ensure each employee is paid accurately and on time. Expertise in labor legislation and compliance enables us to offer individual customer-specific payroll processing services with 100% accuracy. List of activities we carry out as part of payroll processing service.



Company Size

11-50 Employees



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