We are looking for a proficient Process Trainer to help employees learn the Accounts based

processes. Trainers would need to be experts in the field of

Accounting, Book-keeping, and Analytics. We need a positive, dynamic, and mature trainer who

can help employees create the necessary foundation; and assist tenured employees by

extending support. Excellent organizational skills and a patient attitude are important qualities

that you should possess. The goal is to promote efficiency, accuracy, and competitive

advantage by developing the skills of all the staff. If you have the passion to help build the

workforce of a leading Accounting KPO, we’d like to meet you!

Key Responsibilities:

• Design effective training programs and getting approvals from manager before starting

the sessions

• Select and book training venues. Co-ordinate with manager on the same.

• Ensure that all the training documents are updated with latest client requirements.

• Conduct trainings in both the formats: one-to-one coaching and workshops, as required

• Keep attendance and employee progress records.

• Conduct evaluations to identify areas of improvement

• Monitor employee performance, and, provide a biweekly update for all new joiners to

COO and aligned managers.

• Take steps to ensure that the transition gap is minimized for new employees moving on

the floor

• Co-ordinate the client buddy program by ensuring that an identified mentor is assigned

and understand his/her responsibilities.

• Have a weekly catch up with new employees and their mentor for 8 weeks, and, send

the report/summary to Senior trainer and managers.

• For tenured employees, collaborate with managers to identify operational deficiencies

and develop solution oriented and measurable training.

Skills:

• Possess good understanding about Accounting and Financials.

• Strong interpersonal skills and effective English communication skills.

• Expert knowledge about accounting, book-keeping, and analytics

• Proficient in MS Office (esp. Excel & Powerpoint)

• Understanding of effective teaching methodologies and tools