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Desktop Support Engineer
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Desktop Support Engineer228
Applications
228
Applications
Ahmedabad
Full-Time
Fresher: Less than 1 year
₹ 1.5L - ₹ 2L (Per Year)
Posted on Mar 22 2023
About the Job
Skills
BAsic hardware knowledge
antivirus server
basic linux
DNS
desktop support
active dircetory
We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
About the company
Nibodhah is aligned to the key trends shaping the world of work. Connecting talented executives with companies in need of their skills is what we do.
Nibodhah is aligned to the key trends shaping the world of work. Connecting talented executives with companies in need of their skills is what we do.
Industry
Staffing & Recruiting
Company Size
11-50 Employees
Headquarter
Ahmedabad
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