Company Overview

Nexus Pro Services is a one-stop HR solution provider Company. We are growing by leaps and bounds and emerging as a one-stop shop for all HR requirements. One of our principles is to provide the utmost confidentiality to our clients and candidates.

Job Overview

Junior: 1 to 3 years of experience, Full-Time

Qualifications and Skills

• Fluency in Kannada language
• Excellent verbal and written communication skills in Kannada
• Good problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Strong interpersonal skills and ability to build rapport with customers
• Attention to detail and accuracy in data entry
• Basic computer knowledge and familiarity with CRM systems

Roles and Responsibilities

• Handle inbound and outbound calls in Kannada language
• Act as the first point of contact for customers and provide excellent customer service
• Assist customers with their queries, concerns, and requests
• Resolve customer complaints and escalate unresolved issues to the appropriate department
• Maintain accurate and detailed records of customer interactions
• Follow company policies and procedures while addressing customer needs
• Keep up-to-date with product knowledge and stay informed about current promotions and offers
• Meet individual and team targets and contribute to the overall success of the voice process