Job Overview

We are looking for a skilled International Customer Care Executive to join our team. As an International Customer Care Executive, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time position with a Junior level experience requirement of 1 to 3 years. The job is located in Jaipur, Rajasthan, India.

Qualifications and Skills

• Excellent communication skills in English
• Strong interpersonal skills
• Customer service-oriented mindset
• Ability to handle customer complaints and difficult situations
• Experience in telesales and lead generation
• Familiarity with CRM systems
• Ability to multi-task and prioritize
• Team player with a positive attitude
• Problem-solving skills
• Flexibility to work in shifts

Roles and Responsibilities

• Handle incoming customer inquiries via phone, email, and chat
• Provide accurate and timely information to customers
• Resolve customer complaints and escalate issues as necessary
• Maintain a high level of professionalism and customer service
• Assist in lead generation and telesales activities
• Collaborate with cross-functional teams to ensure customer satisfaction
• Keep records of customer interactions and transactions
• Meet or exceed productivity and quality targets
• Stay updated with product knowledge and industry trends