Job Overview

We are seeking a Junior International Call Center Representative to join one of the best BPO in jaipur. This role requires a minimum of 1 to 3 years of experience in a similar position. As an International Call Center Representative, you will be responsible for handling inbound and outbound international calls, assisting customers with their inquiries, resolving issues, and providing exceptional customer service. The role is a Full-Time position based at our headquarters in Jaipur, Rajasthan, India.

FRESHERS WITH EXCELLENT COMMUNICATION SKILLS MAY ALSO APPLY

Qualifications and Skills

• 1 to 3 years of experience in a similar role.
• Excellent verbal and written communication skills in English
• Highly customer-focused with the ability to provide exceptional service
• Strong problem-solving and decision-making skills
• Ability to multitask and manage time effectively
• Attention to detail and accuracy
• Ability to work well in a team environment
• Basic computer skills and familiarity with CRM software

Roles and Responsibilities

• Handle international inbound and outbound calls
• Assist customers with their inquiries and provide accurate information
• Resolve customer issues in a timely and professional manner
• Maintain a high level of customer satisfaction
• Follow call scripts and guidelines to ensure consistency
• Use effective communication skills to build rapport with customers
• Identify and escalate priority issues to the appropriate department
• Accurately input and update customer information in the system
• Adhere to company policies and procedures
• Meet or exceed performance targets and goals