Key Responsibilities:

·        Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.

·        Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.

·        Ensure a high level of customer satisfaction through excellent service.

·        Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.

·        Follow company policies and procedures to address customer concerns efficiently.

·        Escalate complex issues to the appropriate department for further resolution.

·        Stay up-to-date with product knowledge to provide accurate information and assistance to customers.

·        Gather customer feedback and suggestions and communicate them to the relevant departments.

·        Collaborate with the team to identify trends in customer inquiries and work on improving processes to enhance customer satisfaction.

Pre-requisites:

·        Communication Skills

·        Empathy & Patience

·        Problem-Solving Skills

·        Attention to Details

·        Teamwork & Professionalism

Ask:

·        No Freshers

·        24X7

·        Rotational Shifts

·        5 Days a week

·        English and Hindi

·        Language Telugu proficiency – B-2

·        Preferred industry - Gaming and E-Commerce