Company Overview

Our company is dedicated to delivering industry-leading customer service solutions, specializing in facilitating meaningful interactions through telecommunication technologies. We pride ourselves on fostering an inclusive and supportive work environment that develops talent at every level.

Job Overview

We are seeking a dynamic Tele Caller female to join our team as a fresher in a full-time capacity. The role is designed for individuals with 0 to 1 year of experience who possess excellent communication skills and are keen on contributing to our company's success through effective customer interactions.

Qualifications and Skills

• Experience with CRM software (Mandatory skill) to effectively manage and analyze customer interactions and data.
• Effective communication skills (Mandatory skill) are essential for articulating ideas clearly and engaging positively with clients.
• Active listening (Mandatory skill) is required to understand customer inquiries and provide suitable solutions.
• Proficiency in lead generation techniques to identify potential customers and market products or services.
• Strong persuasion techniques to convincingly present and promote services or products to clients.
• Competency in Microsoft Office programs to efficiently document, manage, and retrieve information.
• Attention to detail for accurate data entry to maintain up-to-date and error-free customer records.
• Experience with call center software to provide excellent customer service and streamline operations effectively.

Roles and Responsibilities

• Initiate telephonic conversations with potential leads to generate interest in services or products offered by the company.
• Engage with customers in a professional manner, addressing inquiries, and helping resolve any issues or concerns.
• Use CRM software to maintain detailed and accurate records of customer interactions and feedback.
• Follow up on leads and prospects to convert interest into sales, increasing revenue generation.
• Collaborate with team members to continuously improve communication scripts and outreach strategies.
• Meet set call and sales targets, contributing to individual and team objectives.
• Report regularly to supervisors on customer feedback and any trends observed during calls.
• Assist in training and supporting newly hired tele callers, sharing best practices and strategies.